Frequently Asked Questions / FAQs

1. How do I find the right size for my bracelet?

Our bracelets are available in various lengths (e.g., 18 cm, 20 cm, 22 cm). To find the right size, simply measure your wrist with a tape measure and add approximately 1 cm for a comfortable fit.

2. What materials are the bracelets made of?

Our bracelets are made from high-quality materials such as stainless steel, Thai silver, copper, or leather. You can find details about each product on the product page under "Material."

3. Does the jewelry discolor over time?

Our bracelets are made of durable materials. With proper care and storage, they will retain their shine and will not discolor. Avoid intensive contact with water, sweat, or perfume.

4. Is the jewelry suitable for allergy sufferers?

Most of our bracelets are made of nickel-free stainless steel and are therefore well-tolerated. If you are particularly sensitive, please refer to the material information on the respective product page.

5. How long does shipping take?

Delivery time is typically 5-10 business days . In exceptional cases (e.g., due to high demand or external supply bottlenecks), it may take slightly longer. You will receive a tracking number after shipment.

6. Can I return or exchange my order?

Yes, you can return or exchange your order within 30 days of receipt . The product must be unworn, in its original packaging, and undamaged. You can find all the information in our cancellation policy .

7. How do I best care for my bracelet?

  • Remove it when showering, swimming or exercising

  • Store it dry and separately

  • Clean it with a soft cloth
    This will keep your bracelet looking new for a long time.

8. I have a problem with my order. What now?

Please contact us using our contact form or by email at info@emberon.de . We'll help you quickly and easily.